INFORMATION FOR OUR CUSTOMERS - COVID-19
We are extending the deadline for product returns, which you can return within 2 months of your purchase.All security measures are taken within our warehouse to provide you with quality service in accordance with government measures and the values of our brand.Our customer service remains at your disposal if you have any questions, Monday to Friday from 9 a.m. to 5 p.m. You can contact us at firstname.lastname@example.org.
If any of the items do not suit you, you have 14 days from the receipt of the package to make the return.
The returns cost is at the customers expense & we advise to use a tracked service retaining a proof of postage.
1) Make sure that the item is in its original packaging with labels still attached.
2) In a package, insert the items adequately protected, with the delivery slip initially received and the return slip completed.
3) Your return must be sent to the following address:
For the UK, Ireland and France returns :
Zone du Landreau Pôle N°1
1, rue Johannes Gutenberg
For Spanish returns :
Devolucion Seller Kappa Iberia
Avda. de Europa, 26; Edificio Ática 5 módulo 2B
28224 Pozuelo de Alarcón, Madrid
4) After the inspection of the condition of the product, we are committed to refund the item within 30 days after receiving your return.
Any item that is incomplete, showing signs of use, spoiled, or with damaged packaging, shall not be refunded.
If needed, you can download a return slip here.
We do not carry out exchanges. We invite you to place a new order. If the purchased item is on sale or a discount code has been used, it can only be bought again at the same price if the offer or code is still valid.
For more informations, please view our terms and conditions of sale here.
If you have any question, please feel free to contact our customer service by email at email@example.com.