RETURNS

If you are not satisfied by your purchase, items can be returned within 14 working days after receiving your order.

Return cost
The returns cost is at the customers expense & we advise to use a tracked service retaining a proof of postage.

Return procedure
1) Make sure that the item is in its original packaging with labels still attached.
2) In a package, insert the items adequately protected, with the delivery slip initially received and the return slip completed.
3) Your return must be sent to the following address:

DACHSER LOGISTIQUE
Zone du Landreau Pôle N°1
1, rue Johannes Gutenberg
85130 La Verrie
France

4) After the inspection of the condition of the product, we are committed to refund or exchange the item within 14 days after receiving your return.

Any item that is incomplete, showing signs of use, spoiled, or with damaged packaging, shall not be refunded or exchanged.

Return slip
If needed, you can download a return slip here.

Exchange
Exchanges are only availble on items ordered with a size issue. For a new item (colour, design, etc.), please follow refund procedure, then, place a new purchase.

For more informations, please view our terms and conditions of sale here.
If you have any question, please feel free to contact our customer service by email at service.clients@kappastore.fr.


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