SHIPPING


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INFORMATION FOR OUR CUSTOMERS - COVID-19

Faced with the current situation, here are the actions that we are implementing to keep our online store open while guaranteeing the health of our customers and our teams, throughout the duration of the crisis.

Delivery
The delivery companies with whom we work regularly have adapted their procedures and delivery times. As a result, our delivery times are affected and can be extended by a few days.

Return
We are also extending the deadline for product returns, which you can return within 2 months of your purchase.

Preparation of commands
All security measures are taken within our warehouse to provide you with quality service in accordance with government measures and the values of our brand.

Customer service
Our customer service remains at your disposal if you have any questions, Monday to Friday from 9 a.m. to 5 p.m. You can contact us at customerservices@kappa.com.
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Shipping informations
Orders are shipping from Monday to Friday. Orders validated after 9 :30 am are shipped the day after.
Delivery times may vary depending on products ordered, place and methods of delivery. During sales times or national holidays, delivery times can take longer.

Some geographic zones can be impacted by logistic difficulties. As a result, we reserve the right to cancel orders.

Delivery costs and delivery time

 

Delivery methods

Delivery costs

Delivery times

UK & Ireland

DHL Eco

FREE SHIPPING

3 to 6 working days

DHL Express

15€

1 to 3 working days

France, Monaco

Colissimo Domicile and Point Retrait

Delivery Point Retrait: FREE SHIPPING

Delivery at home: 6.50€

Delivery at home with signature: 7.50€

3 to 5 working days

Chronospost Express

10€

1 to 2 working days

Spain

Chronopost Classic

FREE SHIPPING

3 to 5 working days

Chronopost Express

10€

1 to 3 working days

Germany, Belgium, Italy, Luxembourg, Holland, Vatican

DHL Eco

7.00€

3 to 6 working days

DHL Express

12.75

1 to 3 working days

Austria, Denmark, Finland, Greece, Portugal, Sweden

DHL Eco

8.50

3 to 6 working days

DHL Express

17.50

1 to 3 working days

Andorre, Bulgary, Cyprus, Croatia, Estonia, Gibraltar, Guernesey, Hungary, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Romania, San Marino, Switzerland, Slovakia, Slovenia, Czech Republic, Turkey.

DHL Eco

12.00

3 to 6 working days

DHL Express

23.25

1 to 3 working days

Canada, United States, Guadeloupe, French Guyana, Martinique, Mayotte, Mexico, La Réunion

DHL Express

18.50

Depending on the shipping zone

Rest of the world

DHL Express

46.00

Depending on the shipping zone

 

For more informations, please view our terms and conditions of sale here.
If you have any question, please feel free to contact our customer service by email at customerservices@kappa.com.

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