SHIPPING

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INFORMATION FOR OUR CUSTOMERS - BREXIT

Longer shipping times are a likely outcome for packages sent to the UK, especially during end of 2020 and beginning of 2021. Parcels have important chance to be delayed. We apologize for the inconvenience.

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INFORMATION FOR OUR CUSTOMERS - COVID-19

Faced with the current situation, here are the actions that we are implementing to keep our online store open while guaranteeing the health of our customers and our teams, throughout the duration of the crisis.

Delivery
The delivery companies with whom we work regularly have adapted their procedures and delivery times. As a result, our delivery times are affected and can be extended by a few days.

Return
We are also extending the deadline for product returns, which you can return within 2 months of your purchase.

Preparation of commands
All security measures are taken within our warehouse to provide you with quality service in accordance with government measures and the values of our brand.

Customer service
Our customer service remains at your disposal if you have any questions, Monday to Friday from 9 a.m. to 5 p.m. You can contact us at customerservices@kappa.com.
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Shipping informations
Orders are shipping from Monday to Friday. Orders validated after 9 :30 am are shipped the day after.
Delivery times may vary depending on products ordered, place and methods of delivery. During sales times or national holidays, delivery times can take longer.

Some geographic zones can be impacted by logistic difficulties. As a result, we reserve the right to cancel orders.

Delivery costs and delivery time

For more informations, please view our terms and conditions of sale here.
If you have any question, please feel free to contact our customer service by email at customerservices@kappa.com.